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SAP Service Cloud Version 2 C_C4H56I_34 Exam Questions
27 Feb 2024 | 2:00 PM CST Onwards
What is the only way to change an active case type?FREE
A.Copy an existing case type.
B.Edit the name of the existing case type.
C.It is not possible to change an existing case type.
D.Execute the Create New Version action.
Answer: A, D
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You are an administrator and want different user groups to have different fields access in the UI inFREE
A.Auto flow
B.Language adaptation
C.Page layout
D.Adaptation
Answer: C, D
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Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers toFREE
A.Activate the service in the business role
B.Create customer records
C.Create numeric ranges for customers
D.Create an installed base
Answer: A, D
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You want to assign employees to multiple organizational units. Which action needs to be performed toFREE
A.Assign employees directly to different organizational objects.
B.Enable the Primary flag in the organization unit.
C.Acquire an additional license for the required add-on.
D.Assign the employee at company level.
Answer: A
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Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? NoFREE
A.Registered products
B.Contacts
C.Products
D.Service contracts
Answer: A, B
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Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answersFREE
A.Business
B.Administration
C.Technical
D.Development
Answer: A, C
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Which of the following features are available in the adaptation tool? Note: There are 2 correct answFREE
A.Create a new URL mashup
B.Add a new button
C.Change the field label
D.Add a new field
Answer: B, D
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Which action should an administrator take to get a system bug fixed within SAP Service Cloud VersionFREE
A.Implement the provided hotfix number
B.Create an incident
C.Send an e-mail to SAP Cloud Support
D.Report an issue via case
Answer: B
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You have configured the Service Level Agreements and their determination rules, but they are not derFREE
A.Service Level Agreements are not activated as a service.
B.Service Level Agreements are not configured in fine-tuning.
C.The determination rules have been configured, but not activated.
D.A workflow rule was not scheduled to trigger the determination.
Answer: B, C
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What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answersFREE
A.Create installed bases.
B.Create accounts and contacts.
C.Use a mashup to execute transactions in other SAP solutions.
D.Assign products to existing accounts.
Answer: B, C
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