Re-imagine to Re-engineer: The Future of CX
A gathering of leaders in technology, customer experience, and digital transformation with the mission of re-imagining, re-engineering and re-inventing the way businesses approach customer experience.
About World CX Summit:
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this ASEAN edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
Discussion topics:
- Accelerating Digital transformation
- Changing Customer Behaviors
- Art and science of leveraging data
- Automating contact centers
- Building a Future Ready Organization Using Cloud
- Enabling Seamless Omni-Channel Customer Communication
- Digital experience platforms
- Navigating Changing Customer Expectations