TQM certificate training workshop

■ The concept of Total Quality Management

■ The philosophy behind Total Quality Management

■ Leading lights and their ideas Principles of Total Quality Management

■ The core principles in achieving Total Quality Management

■ Prevention not correction

■ Customer focus Techniques used in Total Quality Management

■ Process improvement

■ Benchmarking

■ Cause and effect

■ Measurement

■ Cost of quality Implementing Total Quality Management

■ Principles into Leadership

■ Commitment and involvement

■ Organizational culture Benefits of Total Quality Management

■ To the customer – improved quality

■ To employees – increased satisfaction

■ To the organization – better performance