Any business requires IT services and capabilities to grow efficiently. To plan, design, operate and provide service to customers, organizations need IT Service Management (ITSM) processes. Information Technology Infrastructure Library (ITIL) is set of ITSM practices that many most high-profile organizations utilize. These ITSM practices help businesses to manage risks, strengthen their customer relations, establish cost-effective practices and build a stable IT environment for growth and change.
What is ITIL certification?
The ITIL foundation certification training is a course training individuals through certain process to improve the IT service and boost the capabilities of company. The course is not based on a specific business module but on experiences of IT professionals. ITIL can work with other practices as well like TOGAF, COBIT etc.
Benefits of ITIL
IITL helps in identifying the requirements from both the business and IT perspective
The training also teaches to create and design solutions for these requirements.
With IITL training, one can deliver and maintain services for improvement.
The training offers different advantages for businesses.
It stops the wastage of time and money on IT service Management practices.
ITIL provides greater visibility of IT costs and assets which helps in utilizing assets better and reducing costs that increases the Total Cost of Ownership (TCO).
It also helps in raising the quality of the end-product.
The course also teaches how to boost to customer satisfaction and staff working morale.
Who it benefits?
1. People involved in business sector and dealing with technology and IT services.
2. People in IT Services Management;
3. IT consultants
4. Mid-level and Senior-level professionals in IT sector
Scope of ITIL certification training
1. ITIL is a globally recognized. It covers both the concepts of Information Technology sector and Service Management. Therefore it is implemented in vast range of industries.
2. Many top universities have also implemented IITL in their functioning like Yale University, Ohio State University etc.
3. Many US-based companies have also adopted ITIL in their IT Services Management Systems like Caterpillar, Disney, Honda, Microsoft, Sony etc.
4. Not only big industries but startups are also adopting ITlL in their Service Desks because of its approach in running business.