India CX Digital Summit And Awards 2020

Customer experience leaders are facing their biggest challenge yet … how to unite the entire organization and deliver on your customer promise every single time.

For many companies, their internal processes have undergone significant change. Roles continue to evolve, pivot, and expand, with new teams created every day to cater to shifts in customer expectations.

That being said, we are far from a universal consensus on how we can have every level of our organization to speak with the one brand voice.

Chief Customer Officers, VPs, GMs, Directors, and Heads are each looking to reassess their CX delivery models, re-design experiences, and become more human-centric in their digital and CX capabilities.