Global CX Summit 2019

Conceived with a vision to promote a knowledge and networking platform among CX Professionals, Global CX Summit, is thoughtfully curated to strengthen customer strategy and help companies deliver best-in-class Customer Experience in this age of the empowered customer.

Focusing on trends like Marketing Automation, Voice-assistants, IoT in Retail along with exploring topics in the realm of Predictive Analytics, Customer Journey Mapping, Data Centralization, Personalization and Privacy, Customer-Centric Culture, we radically help companies develop a clear vision in terms of Customer Strategy, Service, Loyalty, Retention and Experience.

Scheduled to take place on the 4th of December, Global CX Summit brings together the top 180+ CX Professionals, Marketers, Product and Innovation heads, Digital and Technology heads as well as C-level Officers ( CEOs, CDOs, CMOs, COOs, CTOs) from across industry verticals to discuss the latest trends in Customer Experience Management, but also be able to incorporate the learning to truly understand the changing needs of your customers and help them achieve meaningful goals by delivering seamless and delightful Customer Experience.

Key Takeaways:

Build meaningful and lasting customer relations and help them achieve meaningful goals.

Understand and unlock the full potential that lies in customer data.

Focus on data centralization, predictive analytics, VoC programs among other things to evolve a strong customer-centric culture.

Topics Covered :

Customer Experience as the source of Competitive Advantage

Creating a Culture of Customer Centricity

The Future of Transformational Customer Experience

Finding the right talent for Customer Experience